Privacy Policy

This Privacy Policy outlines how Build One Design & Construction (“we”, “us”, or “Build One”) collects, uses, discloses, and protects your personal information. We are committed to protecting your privacy in accordance with applicable Australian privacy laws.

1. Introduction
 We understand that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. This Privacy Policy explains what information we collect on our website and through other interactions (such as social media or lead forms), why we collect it, and how we safeguard it. By using Build One’s website or services, you agree to the terms of this Privacy Policy. We may update this policy periodically by posting a new version on our website, so please check back occasionally to stay informed of any changes.

2. Information We Collect
 We may collect personal information that you voluntarily provide to us, including:

  • Contact Details: Name, email address, phone number.

  • Location and Demographics: Suburb/postcode, and any other demographic information you choose to provide (e.g. your preferred contact method or how you heard about us).

  • Project Information: Details about your project needs (for example, when you fill out our inquiry form, we ask about the type of project, budget range, desired timeframes, etc.).

  • Other Information: If you submit any other info to us (for instance, via email or in comments, such as design preferences or details from architectural plans), we will collect whatever information you include. We do not actively collect sensitive information (like racial or ethnic origin, political opinions, health information, etc.) and ask that you not provide these, as they are not necessary for our services. We also collect certain information automatically when you interact with our website:

  • Browsing Data: Like many websites, our site may use cookies and similar technologies to collect standard internet log information – e.g. your IP address, browser type, pages viewed, and the time and date of your visit. This data helps us analyze trends and improve our website but typically does not identify you personally. (See Cookies & Analytics below for more details.)

3. How We Use Your Information
 We collect and use your information primarily to provide and improve our services to you. Specifically, we may use personal information for the following purposes:

  • Responding to Inquiries and Providing Quotes: If you contact us or request a consultation/quote, we will use your contact and project details to respond to you and discuss your project.

  • Service Delivery: To design, plan, and carry out construction projects as agreed with you. This includes using contact information to communicate project updates, and project details to ensure we meet your requirements.

  • Internal Record-Keeping: We maintain records of projects, communications, and transactions for administrative purposes (e.g. so we can refer to past projects or preferences if you return in future, or for accounting).

  • Improving Our Website and Services: Information about how users navigate our website helps us identify what is useful and what could be improved. For example, we may analyze traffic data (via Google Analytics) to see which pages are most visited.This insight guides updates to content and site functionality.

  • Marketing and Promotions: With your consent (where required), we may use your email or phone number to send you promotional materials about our services – such as newsletters, special offers, or updates on projects we’ve completed. For instance, if you subscribe to our mailing list or have previously engaged our services, you might receive occasional emails about new offerings or tips for home renovations. You can opt-out of marketing communications at any time (see Your Choices below). We might also use information like your suburb or project type to tailor the marketing content (so you receive info relevant to your interests).

  • Client Testimonials and Portfolios: If you agree separately (typically via a consent form), we may publish certain project details or photos on our website or social media as part of our portfolio/testimonials. We would only identify you or your property with explicit permission, otherwise we anonymize these showcases.

  • Legal Compliance and Protection: If necessary, we may use or disclose personal information to comply with legal obligations, resolve disputes, enforce our agreements (such as construction contracts or this website’s Terms), or protect our rights or the rights of others (for example, investigating fraud or a security concern).

We will not sell or rent your personal information to third parties without your permission. We also will not use your personal data in ways unrelated to the above without letting you know and getting your consent if required.

4. Disclosure of Your Information
 We treat your personal information with care and confidentiality. We may share certain information with trusted third parties, but only in the following contexts:

  • Service Providers and Partners: We work with service providers who help us operate our business – for example, an email newsletter service to send updates, or a customer relationship management (CRM) system to organize inquiry data, or IT providers who host our website. These third parties will process data on our behalf purely for the purposes outlined in this policy (e.g. sending an email you requested, or storing information securely). We ensure any such providers implement adequate data protection and only use the data as instructed by us.

  • Subcontractors/Suppliers: In the course of a building project, we may need to share some of your information with subcontractors, engineers, or suppliers strictly as needed for the project (e.g. providing an electrician with your address to perform work, or giving an architect your name and brief for design collaboration). All professionals we engage are likewise bound to handle your info carefully and only for the project purposes.

  • Legal Requirements: We may disclose your information if required by law or pursuant to a court order or subpoena. For instance, to regulators or government authorities if they lawfully request information, or to enforce our legal rights.

  • Business Transfers: If Build One undergoes a business transition such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that deal. If so, we will ensure the new owner continues to honor the commitments in this Privacy Policy or provides notice otherwise.

  • With Your Consent: In any situation not covered above, we will seek your consent before sharing your personal information. For example, if a journalist asks to speak with a past client about a project we did, we would only connect them with you if you expressly agree.

We aim to limit disclosure to only what is truly necessary. Within our company, access to personal data is restricted to team members who need it to perform their jobs (e.g. the project manager contacting you, or our admin preparing your contract).

5. Security of Your Information
 We take security seriously and implement reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Technical Safeguards: Our website and databases employ encryption (e.g. SSL for data in transit) and secure password protection. We use trusted hosting services with firewalls and regularly updated security protocols.

  • Administrative Safeguards: We limit access to personal data to employees or contractors on a need-to-know basis. All staff are trained on the importance of confidentiality and privacy. We also have procedures for handling data breaches should one unfortunately occur, including notifying affected individuals and authorities as required by law.
    Physical Safeguards: For any physical documents (e.g. paper contracts or plans that contain personal info), we keep them in secure locations and dispose of them safely when no longer needed.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You can help by keeping any account credentials (if any) secure and notifying us immediately if you suspect any unauthorized use of your personal data related to Build One.

6. Cookies and Analytics
 Our website uses cookies and similar tracking technologies to enhance user experience and analyze web traffic. Cookies are small text files placed on your device when you visit our site. They allow the site to remember your actions or preferences over time. For example, we use:

  • Necessary Cookies: These are essential for the website’s core functionality (e.g. navigation, form submissions). Without these, the site may not perform as expected.

  • Analytics Cookies: We use Google Analytics (a widely-used website analytics service) which sets cookies to collect anonymous information about how visitors use our site. This includes data like the pages visited, time spent on the site, interactions with content, etc.

  • No personally identifiable information is revealed to us via these cookies – the data is aggregated. We use it for statistical analysis, helping us understand which pages are popular or if certain information is hard to find. This insight allows us to improve the site’s structure and content over time. Google Analytics may process some usage data outside of Australia; however, it does not give us individual user identities. If you wish, you can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

  • Functional Cookies: These remember choices you make (like if our site has a preferences feature or remembers your details between sessions) to provide a more personalized experience.

  • Advertising Cookies: We currently focus on Meta ads, which are off-site, but if in future we use Google Ads or other retargeting, those platforms may use cookies to show you Build One ads on other sites. We will update this policy accordingly if we implement such cookies.

Your choices regarding cookies: On your first visit to our site, you may see a cookie notice or preferences tool. You can choose to accept all cookies or manage which types to allow. Additionally, most web browsers automatically accept cookies, but you can modify your browser setting to decline some or all cookies if you prefer. Keep in mind that blocking cookies might impact your ability to use full features of our website (for instance, forms might not remember your inputs, etc.).

We also may use pixel tags or similar technologies in our marketing emails – for example, to know if you opened an email newsletter, which helps us gauge interest in our content. You can disable images in your email client if you wish to avoid this.

7. External Links
 Our website or communications may contain links to external websites (for example, articles about home design, or our social media pages like Instagram, or perhaps suppliers’ sites). If you follow a link to a site that we do not control, this Privacy Policy no longer applies once you leave our site. We are not responsible for the content, security, or privacy practices of other websites. We advise you to review the privacy policy of any external site you visit. We provide these links only for convenience or reference; it does not imply that we endorse the third-party’s content or their data practices.

8. Your Rights and Choices
Controlling Your Personal Information: You have certain rights regarding the personal information we hold about you, subject to Australian privacy law. These include:

  • Access and Correction: You may request details of personal information that we hold about you. If you believe any information we have is inaccurate or incomplete, please contact us and we will promptly correct it. For substantial requests, we might require proof of identity and, in rare cases, a small administrative fee if permitted by law (for example, if a request is manifestly unfounded or excessive). Generally, we will allow access unless a specific legal exception applies.

  • Withdrawal of Consent: If you have given consent for us to use your information in a certain way (e.g. for marketing emails), you can withdraw that consent at any time. For instance, every marketing email we send has an “unsubscribe” link – clicking that will stop further newsletters. If you want to revoke consent for any other use, just let us know.

  • Opt-Out of Marketing: Even if you haven’t formally given consent (because in some contexts, e.g. existing customers, we rely on lawful basis other than consent), you can still opt-out of receiving promotional communications. Contact us or use the unsubscribe mechanisms provided. We will then ensure your contact is removed from marketing lists. Note: Even if you opt-out of marketing, we may still send you essential transactional or service communications (e.g. responses to your inquiry, or updates on an ongoing project) as those are not promotional.

  • Cookies: As discussed, you can adjust browser settings to manage cookies, and/or use our site’s consent tool to manage non-essential cookies.

  • Anonymity: Where feasible, you have the option to interact with us anonymously or using a pseudonym (for example, just browsing our website without submitting personal data). However, if you’re seeking detailed quotes or services, we will need certain personal details to assist you.

If you have any questions or wish to exercise any of these rights, please see Contact Us below for how to reach us. We will endeavor to respond to all legitimate requests within a reasonable timeframe (typically within 30 days).

9. Children’s Privacy
 Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If a person under 18 (for example, a teenager curious about renovations) does provide us with personal data, we ask that the child’s parent or guardian contact us to have that information deleted. We encourage parents and guardians to be aware of their children’s online activities to ensure their personal information is not collected without consent.

10. Changes to This Policy
 We may update this Privacy Policy from time to time to reflect changes in our practices, ensure compliance with laws, or for other operational, legal or regulatory reasons. If we make significant changes, we will post a prominent notice on our website or notify you by other means (if you have provided us an email, for instance). The “Effective Date” at the bottom of this policy indicates when the latest changes were made. We encourage you to review the Privacy Policy whenever you visit our site to stay informed about our information practices.

11. Contact Us
 If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

  • Build One Design & Construction
    Address: 1/109 Lewis Road Wantirna South 3152
    Email:Robbie@buildone.au
    ABN: 30 465 135 910

Please include your name and contact information and clearly describe your question or request. We will respond as soon as possible. If you are not satisfied with our response to a privacy-related matter, you also have the right to contact the Office of the Australian Information Commissioner (OAIC) or relevant state privacy commissioner.

Thank you for trusting Build One with your home and your information. We value your privacy and will continue to safeguard it diligently.

Effective Date: November 16, 2025